Return & Refund Policy
To be eligible for a return, your item must be unused and in the same condition as you received it. The product must also still be in its original packaging.
There are certain situations where only partial refunds are granted or refunds are refused.
- Any item that is not in its original condition or has been damaged.
- Any item with missing parts for reasons not due to our fault(s).
- Any item returned more than 30 days after delivery.
Return label
If you need to return an item, please make sure to create a return shipping label and include it with your shipment before sending it back to us. Please note that the customer is responsible for return shipping costs and we do not provide pre-paid return labels.
Refunds
Once we have approved the return, your refund will be processed and a refund will be automatically issued to your account within 14 days, using the same payment method you placed the order with.
Restocking fee
We do not charge any restocking fees for returned items. If you need to return a product, you can do so without worrying about additional costs.
Exchanges
Unfortunately, we don't accept to exchange your items. You can always return your items and place a new order.
Cancelation
Once an order has been dispatched, it cannot be canceled. Customers may return the product after receiving it, subject to our returns and refunds policy.
Shipping your return items
You are responsible for paying the shipping costs for returning your item, unless the product is damaged or incorrect, in which case we will cover the return cost.
You can contact us using the information below:
Marshalmode is operated by GreatGoodie, a company registered in The Netherlands. Our trading ID 86547984.
Address: Utrechtseweg 341, Amersfoort, Utrecht, 3818 EL, The Netherlands
E-mail: info@marshalmode.com
Tel: +31657254949
Opening hours customer service:
Monday - Friday: 8:00 - 17:00
Saturday - Sunday: 10:00 - 16:00
(GMT) Greenwich Mean Time (London)