Frequently Asked Questions (FAQ)

What payment method do you accept?

• We accept only PayPal for secure and hassle-free transactions.

Do you offer free shipping?

• Yes, we offer free shipping within The United Kingdom! 

How long will it take to receive my order?

• Order cutoff time: 5:00 pm (GMT) Greenwich Mean Time (London), after this time we no longer process orders received on that day. For orders processed after cutoff time, one day gets added to the delivery time estimate.
• Order handling time: 1 to 2 days, fulfilled Monday to Friday. After this time the shipment for the order is delivered to the carrier company and ready for transit.
• Transit time: 7 to 8 days, Delivered Monday to Friday

What should I do if I receive a damaged shipment?

• We apologize for any inconvenience caused. Please provide clear photos of the issue, and we will cover return shipping costs and replace the item at no charge. Contact us to arrange your replacement.

What If I Want to Return an Item Due to a Change of Mind?

• If you wish to return an item due to a change of mind or an ordering mistake, please note that you will be responsible for the return shipping costs. We recommend reviewing your order carefully before finalizing to ensure satisfaction with your selections.

When will I get paid after returning my product?

• Once we receive your return and approved the return, you will get the refund within 14 days on your original payment method. 

Can I Exchange an Item?

• Unfortunately, we do not accept exchanges. However, you can always return your items within 30 days and place a new order.

How can I track my order?

• We will e-mail you a tracking code. You can track your order using our Track Order page.

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